Last updated: 9 June 2026

This Privacy Policy explains how Oasis Saunas collects, uses, stores and protects personal information when you use our website, oasis-saunas.co.uk, contact us, or make a booking through our booking system.

Oasis Saunas is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK data protection laws.

1. Who we are

Oasis Saunas operates the website oasis-saunas.co.uk.

For privacy-related questions, you can contact us using the details below:

Email: info@oasis-saunas.co.uk
Phone: 07943 583880

2. Personal information we collect

We may collect the following types of personal information:

Names
Email addresses
Phone numbers
Booking details
Payment information, where processed through our third-party booking system, SimplyBook.me
Information you provide when contacting us through our website contact forms
Technical information collected through cookies or similar technologies, where applicable

We do not intentionally collect sensitive personal information through our website.

3. How we collect personal information

We collect personal information when you:

Submit a contact form on our website
Make or manage a booking through our booking system integration
Contact us by email, phone or another communication method
Interact with cookies or tracking tools on our website, where these are enabled

Booking and payment information may be collected and processed through SimplyBook.me, which provides booking system functionality for Oasis Saunas.

4. Why we use your personal information

We use personal information for the following purposes:

To respond to enquiries
To manage bookings
To take or facilitate payments
To send booking confirmations and service-related communications
To provide customer support
To communicate with clients about their booking or enquiry
To keep appropriate business, tax and accounting records
To maintain the security and functionality of our website

5. Our lawful basis for using your personal information

Under UK data protection law, we must have a lawful basis for using your personal information.

We rely on the following lawful bases:

Contract: where we need to use your information to manage a booking or provide services you have requested.

Legitimate interests: where we use your information to respond to enquiries, provide customer support, manage client communications, operate our business and improve our services, provided your rights and interests do not override our interests.

Legal obligation: where we need to keep records for tax, accounting or other legal reasons.

Consent: where required, for example for certain non-essential cookies or analytics tools.

6. Sharing your personal information

We may share personal information with SimplyBook.me where this is necessary to manage bookings and process related booking or payment information.

We do not currently share personal information with other third-party service providers for analytics, marketing or advertising purposes.

We may also share personal information where required by law, regulation, legal process or a lawful request from a public authority.

7. Payments and booking system

Bookings and payments may be handled through SimplyBook.me or associated payment functionality provided through that platform.

When you use the booking system, SimplyBook.me may collect and process personal information in accordance with its own privacy policy and terms. You should review the relevant SimplyBook.me privacy information when making a booking.

Oasis Saunas does not store full payment card details directly on its own website.

8. International transfers

Some third-party service providers, including booking or payment technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, appropriate safeguards should be used where required by UK data protection law, such as adequacy regulations or approved contractual protections.

9. How long we keep your personal information

We keep personal information for the duration of your booking and for as long as necessary to deal with related enquiries, communications or support requests.

Where information is required for accounting, tax or legal record-keeping purposes, we may keep it for up to 6 years.

We may delete or anonymise personal information sooner where it is no longer needed.

10. How we protect your personal information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, booking system or email transmission is completely secure. You should take care when sending personal information online.

11. Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your personal information
Object to certain uses of your personal information
Request transfer of your personal information, where applicable
Withdraw consent, where we rely on consent
Complain to the UK Information Commissioner’s Office

Some rights only apply in certain circumstances.

To exercise your rights, contact us at:

Email: info@oasis-saunas.co.uk
Phone: 07943 583880

12. Complaints

Please contact us first if you have any concerns about how we handle your personal information.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

ICO website: ico.org.uk

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

Cookie Policy

Last updated: 9 June 2026

This Cookie Policy explains how Oasis Saunas uses cookies and similar technologies on oasis-saunas.co.uk.

1. What cookies are

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences, improve performance and, where enabled, provide analytics information.

Similar technologies may include scripts, tags, pixels and local storage.

2. How we use cookies

Oasis Saunas does not currently use active tracking or advertising cookies directly.

However, our website may need to accommodate cookies and similar technologies used by:

SimplyBook.me, where booking functionality is embedded or integrated
Google Analytics, if enabled in the future to understand website usage and improve the website

3. Types of cookies we may use

Essential cookies

These cookies are necessary for the website or booking system to function properly. For example, they may support security, page navigation, booking functionality or form submissions.

These cookies do not usually require consent where they are strictly necessary to provide a service requested by the user.

Booking system cookies

SimplyBook.me may set cookies or similar technologies when you interact with the booking system. These may be needed to manage bookings, maintain booking sessions, support payment functionality or ensure the booking process works correctly.

Analytics cookies

If Google Analytics is enabled in the future, analytics cookies may be used to understand how visitors use the website, such as which pages are visited and how users interact with the site.

Analytics cookies are not essential and should only be used where appropriate consent has been obtained, unless a valid legal exemption applies.

Advertising cookies

Oasis Saunas does not currently use advertising cookies, remarketing pixels or similar advertising tracking tools.

4. Third-party cookies

Some cookies may be set by third-party providers, including SimplyBook.me or, if enabled in the future, Google Analytics.

These third parties may process information in accordance with their own privacy and cookie policies.

5. Managing cookies

You can manage cookies through your browser settings. Most browsers allow you to block, delete or control cookies.

Please note that blocking essential cookies may affect how the website or booking system works.

Where non-essential cookies are used, we will aim to provide a clear way for you to accept, reject or manage your cookie preferences.

6. Updates to this Cookie Policy

We may update this Cookie Policy from time to time, for example if we introduce new cookies, analytics tools or booking system features.

The updated version will be posted on our website with a revised “Last updated” date.